Return Policy for Rai Brother and Company Cleaning Products
This policy outlines the conditions under which returns and exchanges for Rai Brother and Company cleaning products will be accepted.
1. Eligibility for Return
- Time Limit: Products must be returned or exchanged within [7/14/30] days of the original purchase date.
- Condition: Products must be unused, unopened, and in their original packaging to be eligible for a return or exchange.
- Proof of Purchase: A valid receipt, invoice, or order confirmation is required for all returns.
- Exceptions: Used, opened, or partially consumed cleaning products are generally not eligible for return due to hygiene and safety reasons, unless the product is defective.
2. Accepted Reasons for Return
- Damaged in Transit: The product arrived broken or leaking.
- Defective Product: The product does not perform as advertised (e.g., faulty spray mechanism, incorrect consistency).
- Incorrect Item Shipped: You received a different product than what you ordered.
3. Process for Return
- Contact Us: Before sending any products back, you must contact our Customer Service team at +91 9067011114 or rai.vinod@raibrothers.co to initiate the return process and receive a Return Authorization Number (RAN), if applicable.
- Provide Details: Clearly state the reason for the return (e.g., "damaged in transit"), your order number, and your preference for a refund or exchange.
- Shipping: Once authorized, securely package the item and ship it to the address provided by Customer Service. [Specify who pays for return shipping, e.g., "Customer is responsible for return shipping costs" or "We will provide a prepaid label for defective/incorrect items."]
4. Refunds and Exchanges
- Refunds: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.
- Exchanges: If you requested an exchange for a defective or incorrect item, the replacement product will be shipped to you promptly after the return is processed.